ck449 Privacy Policy

Introduction

ck449 (referred to hereinafter as "we", "us", or "the platform") is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes how we collect your personal information, the purposes for which we use it, when we share it with third parties, and how we keep your data secure.

By using ck449's website and services, you are agreeing to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.

This privacy policy applies to all services offered by ck449, including the website, mobile version, live casino, slot games, cricket betting, fisher games, Dragon Master, and all other gaming services.

We collect various types of information when you register and manage your ck449 account. This information is essential for delivering proper service, ensuring security, and complying with applicable regulations.

A. Information You Provide Directly

When you register or use our services, we may collect the following information:

• Full name and date of birth
• Email address
• Residential address
• National ID (NID) or passport number (for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account details)
• User's preferred language and communication method

B. Automatically Collected Information

While you use the platform, our systems automatically record certain information:

• IP address and device identifier information
• Browser type and operating system
• Date and time of access to the platform
• Pages visited and activity history
• Information collected through cookies and similar tracking technologies
• Transaction history and amounts

C. Identity Verification Information (KYC)

To comply with applicable regulations and responsible gaming policy, we may verify your age and identity. This may require copies of government-issued ID or other verifiable documents.

ck449 uses your personal information for specific and lawful purposes. We do not misuse or use your information in any unauthorised way.

ck449 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

Service Provider Partners

Necessary information may be shared with our trusted partners for payment processing (bKash, Nagad, Rocket, Upay), technology services, and customer support. These partners process information only in accordance with ck449's instructions and cannot use it independently.

Legal Obligations

We may be required to disclose information to law enforcement authorities to fulfil court orders, government directives, or requirements under applicable law.

Business Transfers

If ck449 undergoes a business restructuring, merger, or asset transfer, user information may form part of the transferred assets — but always in accordance with the terms of this privacy policy.

With Your Consent

Outside the circumstances described above, we will obtain your explicit consent before sharing your information in any other situation.

ck449 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.

Essential Cookies

These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, verify security, and save user preferences. Disabling these cookies will prevent the platform from working properly.

Analytical Cookies

These cookies help us understand how users are using ck449. The data collected through them is held in aggregated form and is used to improve the quality of our services.

Marketing Cookies

These cookies are used to display relevant promotional content based on your interests and activity. You can control these cookies at any time from your browser settings.

ck449 has adopted industry-standard technical and organisational measures to protect your information.

• All data transmission secured through SSL encryption technology
• Encryption of stored data — passwords and payment information are kept in encrypted form
• Two-Factor Authentication feature
• Regular security audits and vulnerability testing
• Access to data restricted to authorised personnel only
• Firewall and intrusion detection systems active
• Data backup and recovery plan in place

However, no data transmission or storage method on the internet can be guaranteed to be completely secure. We strive for the highest level of protection, and in the event of any security incident, we will notify you promptly.

ck449 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the data:

• Active account information: retained until the account is closed
• Financial transaction records: retained for a minimum of 5 years after the last transaction (legal requirement)
• Customer service communications: retained for up to 2 years after resolution
• Marketing consent records: retained for up to 3 years after consent is withdrawn
• Session logs and technical data: generally deleted within 1 year

After the set retention period, data is securely deleted or transformed in a way that makes it no longer possible to identify you.

You have the following rights regarding your personal information held by ck449:

Right to Access

You can request at any time to know what information we hold about you. We are required to respond within 30 days.

Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. We will update it within a reasonable time.

Right to Erasure

In certain circumstances (such as after closing an account), you can request that your information be deleted, though some information may need to be retained for a set period due to legal obligations.

Right to Object to Processing

For marketing communications, you can withdraw your consent and stop receiving promotional messages at any time.

Right to Data Portability

You can request to receive your information in a structured, machine-readable format.

ck449 strictly does not provide services to minors. Our platform is for users aged 21 and above only.

We do not knowingly collect personal information from anyone under the age of 21. If it becomes known that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.

If you are aware that a minor is using our platform, please inform our support team.

To operate ck449's services, your information may be stored and processed on servers located in various countries. Wherever information is transferred, we ensure that:

• Appropriate safeguards are maintained
• Data protection standards are consistent with this privacy policy
• Third-party service providers are bound by contractual confidentiality obligations

ck449 reserves the right to update this privacy policy as needed. For any significant changes, we will:

• Post a prominent notice on the website
• Notify you of the changes at your registered email address
• Update the "Last Updated" date at the top of the page

Continuing to use the casino after a new policy is published will be considered as your agreement to the revised policy. If you do not agree with the changes, you may request to close your account.

Responsible gaming is a core value at ck449. To this end, we analyse information related to users' gaming behaviour — as this helps identify potentially problematic gaming and provide timely support to users.

This data analysis is conducted solely for your protection and is not sold to third parties. To learn more about responsible gaming, visit our Responsible Gaming page.

ck449's platform may sometimes have connections to third-party game providers or payment providers. These third parties have their own privacy policies, and ck449 is not responsible for their collection or use of information.

We advise you to read the privacy policy of any third-party service before using it.